Payment Help
Are you having a payment issue or do you have a question? This section can help you with any questions or issues you have with a payment.
1) I have an unauthorized, fraudulent or duplicate AQWorlds payment!
- If you see an unauthorized, fraudulent or duplicate payment, please let us know immediately so we can investigate.
- We will be happy to help you and are able to refund most unauthorized/fraudulent payments based on our Refund Policy and do make exceptions if it is a severe case, but it is to the sole discretion of Moldie Rose.
2) A credit/debit card/PayPal payment may fail or be declined for any of the following reasons:
- Entering wrong information including billing address, card information
- Reaching a payment processor's monthly purchasing limit
- There is an issue with your bank/credit card account, like not enough funds
- You are entering a billing address in one country but are physically in another
- There is some other issue with your location, billing address, cards or PayPal account
- If you are trying to make a payment with Safari and it is timing out, please enable 3rd party cookies by going to Preferences and then Privacy, or you can try using a different browser such as Firefox, Google Chrome or Internet Explorer
3) If you have any problems with payment, please contact our support via a ticket on Discord.Join Discord